Terms & conditions

1. General ticket terms

1.1. Ticket as revocable licence: your ticket is a personal, revocable licence and remains the property of the Event Promoter (Crosstown Concerts) or its agents. It may be withdrawn and admission refused at any time.

1.2. Validity: only tickets bought from an official ticket agent (Gigantic, See Tickets, DICE or Ticketmaster), or resold through our official resale partner, Tixel, are valid. Tickets bought from unauthorised sources will be void and entry may be refused without refund.

1.3. Resale: tickets are for personal use only. Reselling or attempting to resell a ticket for commercial gain (for example above face value) is not allowed. Any ticket resold in breach of this condition will be void, and the holder may be refused entry or ejected without refund.

1.4. Check your ticket: please check the date, time and artist on your tickets when you receive them, as mistakes cannot always be put right later.

1.5. Lost or damaged tickets: the Promoter is not responsible for tickets that are lost, stolen, forgotten or destroyed. Replacement tickets may be issued at the Promoter’s discretion and an admin fee may apply.

1.6. Images: photography and filming take place throughout the site and may be used to promote the event. By attending, you consent to this use. To object to an image of you being used, email info@crosstownconcerts.com and we will make reasonable efforts to remove it.

2. Prices, booking fees and payment

2.1. Ticket price: set by the Promoter or artist. All advertised prices include applicable taxes.

2.2. Fees: the official ticket agent may add a booking or handling fee. This is normally non-refundable (see section 3).

2.3. Payment plans: if a payment plan is offered, every instalment must be paid by its deadline. Missing a deadline may cancel your booking and forfeit instalments already paid, as set out in the plan’s terms.

2.4. Cashless site: Bristol Sounds is cashless. All bars and vendors accept card and contactless only.

3. Cancellation, rescheduling and refunds

3.1. If the event is cancelled or rescheduled, you are entitled to a refund of the ticket’s face value, or to keep your ticket for the new date.

3.2. Line-up changes: the Promoter may change the published programme, including support acts and running times, without notice. No refund is given if a support act or part of the programme changes, as long as the headline act performs.

3.3. Booking and handling fees are generally non-refundable. The Promoter is not liable for other costs caused by a cancellation or change, such as travel or accommodation.

3.4. Weather: this is an open-air, all-standing event and goes ahead in any weather unless the safety officer decides it is unsafe. No refunds are given because of bad weather. Please dress for an outdoor event.

3.5. No refund is given if you are refused entry or ejected for breaking these terms or the site rules (section 5).

4. Age and entry

4.1. Bristol Sounds is a 5+ event.

4.2. Under 16s must be accompanied by an adult aged 18 or over, with a maximum of three under 16s per adult.

4.3. Strictly no under 5s on site, for licensing reasons.

4.4. The Promoter and venue may refuse entry to, or eject, anyone who cannot show a valid ticket; is or appears to be intoxicated or under the influence of illegal drugs; behaves in a disruptive, dangerous or antisocial way; or does not follow reasonable requests from staff or security.

4.5. Searches: everyone entering agrees to be searched on entry and at any time on site. Refusing a search may mean refused entry or ejection without refund.

4.6. Re-entry: there is no re-entry. Last entry is 8pm.

5. Site rules and prohibited items

5.1. Not allowed: food or drink from outside (empty reusable water bottles are fine, and free refill points are available); alcohol or illegal drugs (zero tolerance); weapons or anything security considers could be used as one; chairs or seating of any kind; umbrellas; flags or banners; professional recording, video or photographic equipment (lenses over 4 inches); bags larger than A4; animals other than registered assistance dogs.

5.2. Filming and photography: you consent to being filmed, photographed and recorded for broadcast, publication or security. Unauthorised professional filming, photography or sound recording is not allowed.

6. Access

6.1. There is a dedicated accessible area. Accessible tickets are limited and must be bought in advance.

6.2. For any access needs or questions, including if accessible tickets show as sold out, please contact our access team before you buy: access@crosstownconcerts.com.

7. Liability

7.1. Entry is at your own risk. The Promoter is not responsible for injury, loss or damage to people or property at the event, except where caused by the negligence of the Promoter or its agents.

7.2. To the maximum extent allowed by law, the Promoter’s liability is limited to the face value of the ticket.

Last updated 3 November 2026