Privacy notice

Who we are

Crosstown Concerts Ltd runs Bristol Sounds. This notice tells you what to expect us to do with your personal information. Contact: bristolsounds@crosstownconcerts.com.

What we collect and why

If you sign up for news and presale codes, we collect your email address, first name and, if you give it, your mobile number, with the choices you ticked. We use them to email you, and to text you if you ticked that box, about Bristol Sounds and our other shows. Sign-ups are kept in our own records and in Audience Republic, the service we send our emails and texts with. You can unsubscribe from emails or opt out of texts at any time.

Tickets are sold by Gigantic, See Tickets, DICE and Ticketmaster, and resale is handled by Tixel. They are responsible for the data you give them when you buy or sell; see their own privacy notices.

Cookies and analytics

This site counts visits with privacy-friendly analytics that do not use cookies. With your permission (asked when you first visit), we also use the Meta pixel to measure our adverts. You can change your mind at any time from the cookie link at the bottom of each page.

When you click a ticket button we count the click (which night and which site sent you), so we know which adverts and pages sell tickets. We do not record who you are.

Lawful basis and your rights

Under UK data protection law we need a lawful basis to use your information. For news and marketing we rely on your consent, which you can withdraw at any time (every email has an unsubscribe link). For the Meta pixel we rely on consent; for basic visit counts, on our legitimate interest in running the site.

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred, and to withdraw consent. We will reply within one month. Contact us at the address above.

Where we get information from

Directly from you.

How long we keep it

For as long as you stay subscribed. You can unsubscribe at any time.

How to complain

If you are unhappy with how we use your data, please contact us first. You can also complain to the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; helpline 0303 123 1113; ico.org.uk/make-a-complaint.

Last updated 3 November 2026